SmartHub FAQs

How do I sign up for SmartHub?

Please contact our office at 218-837-5151 for more information on how to sign up for SmartHub. or visit www.wcta.net and choose Payments and Payment Options from the top left of the website. You can also download the app on your mobile device.

What is the difference between the Mobile App and the Web Version of SmartHub?

Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report problems.

The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.

The Apps allow you to find and get directions to office locations and payment drop boxes using the map feature on your device.

Is my phone or tablet supported?

Our Apps are supported on the following platforms:

     IOS 5.1 and above (iPhone and/or iPad)
     Android 2.2 and above (Smartphones or tablets)

Is the App secure?

Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

How do I get the App for my phone?

Simply look for our name in the Apple Store® or in the Android® Market.
Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.

Do I have to buy the App?

No. Our App is free to download and install. 

Why can't I login to my SmartHub account using Safari on a smart phone?

There was a problem in iOS’s java script engine that was introduced with iOS 6. NISC's development team is working on a resolution around this issue.

Do I have to change the way I pay my bill in order to use SmartHub?

No.  You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.

I have five accounts. Can I see them all in the App and on the Web?

Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon.  The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.

Can I make a payment on multiple accounts?

Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button.  It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount.  After entering the amounts to be paid click the Pay Now button.  
App: Tap the Bill & Pay gadget.  If paying the total amount due, tap the Pay button.  If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

How current is the account information I see in the App or on the Web?

The information you see in the App and in the Web is shown in real-time, so it's always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

How do I find your offices and payment locations?

On the App, tap the Map and you will see all the office and payment locations available to you.  To get directions, tap the location and an address box comes up.  Tap the address box and the Map/GPS Navigator options appear.  Tap on the preferred method and follow the instructions.

What is the recommended screen resolution for SmartHub on the web?

1280 x 1024

In SmartHub web, my tab buttons are not highlighted to indicate what screen I am on and the Company logo is centered on the page. Why is it displaying this way?

Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode.  To check this, open Internet Explorer, select Page, and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode.  Remove the SmartHub web site from this list.

What are the costs for using SmartHub?

There are no signup costs or subscription fees for using SmartHub. The only fee is a Convenience charge which is assessed only when a payment is made.

Is my online telephone bill, account information and payment information confidential?

Yes. The SmartHub website is a secure website.

I’m having trouble signing up for SmartHub.

Verify your account number and the Last name/Business Name that is on your bill.

When is the payment I make charged to my credit card or checking account?

IMPORTANT NOTICE: It may take anywhere from a couple of hours to a full business day for your payment to be debited against your bank account or credit card, depending on the credit card company or bank.

I can’t login. It’s telling me I have an invalid password.

Your password is case sensitive. You need to use the same password as when the account was set up. If you cannot remember the password you click on the “Can’t access your account?” link from the login page to reset the forgotten password.

When I make a payment online will I get a confirmation number? How do I know if it went through?

Yes, you will receive a confirmation number after your transaction is recorded. Please keep this number as confirmation of your payment. Please note: it is your responsibility to ensure all payment information is entered correctly.

I have been trying to pay my bill by using your online service. The computer tells me that my address doesn’t match the address on my credit card.

The address you provide must match the name and address to which the credit/debit card was issued (billing address). This is not always your listed service address. When you are on the credit/debit card payment screen change the address listed to the billing address on your credit card. Click submit when all the information has been entered to process the request. Nothing will be processed until the submit button is clicked.

What if my e-mail address changes?

It’s easy to change. First, log in using your current email address. On the “My Profile” tab there is an option to “Update My Email Address or Password”. Use this email address the next time you login.

If I’m already on the Automatic Bill Pay program, can I still use SmartHub even if I don’t want to pay online?

Yes, you can always use SmartHub as a way to view your bills, check your payments, report troubles, request account changes, etc…. You do not have to pay via SmartHub to view information.

I made an online payment, but it is coming out of the wrong account. What do I do?

To cancel a payment, you will need to contact our office. Payments CAN NOT be cancelled if it has already been sent to the bank for processing.

Who do I contact for technical difficulties when using SmartHub?

During business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday, contact Customer Service at 218-837-5151. You may also email your questions. Describe the situation completely and include your name, address, account number, and e-mail address. We will make every effort to reply to emails within one business day or sooner. We currently do not offer after-hours support.

How do I unsubscribe?

It’s easy. First, log in and on the “My Profile” tab at the very bottom of the screen you’ll see the button to “Unsubscribe.” We like to hide it because we want you to use our SmartHub tool!

How do I change to paper/paperless bills?

Log in. On the “My Profile” tab select the Update My Printed Bill Settings to make a change.

How do I change my stored payment info?

Log in, and on the “My Profile” tab select Update My Bank Account or Credit Card Information. This is for Stored Accounts only.

How do I change my automatic payment info?

Log in. Select “Pay My Bill” or Billing & Payments tab.  From this screen select the “Auto Pay Accounts” to Add, Change or Remove Automatic Bill Payments

What forms of payment are accepted via SmartHub?

We will accept electronic payments from checking or savings accounts, Master Card, Visa, American Express and Discover cards, including debit cards.