Voicemail

Using the Voicemail System
The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.

Accessing Voicemail
The first time you access your voicemail box you will be asked to set up your mailbox, and record your name and a greeting to be played by callers (see Recording Your Personal Greeting). When you have one or more unheard voice messages waiting, your phone will have a stutter dial tone instead of the normal dial tone.

From your own phone:
• Dial *15.
• If you have new messages, the messages will be identified.
• After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

From another phone:
• Dial the local prefix + 1500. (ex. 837-1500)
• When prompted, enter your 10 digit telephone number, followed by the # key.
• When prompted, enter your 6-digit PIN, followed by the # key.
• If you have new messages, the messages will be identified.
• After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

ACTION

KEY

Play Inbox Messages

1

Send Messages

2

Work with Greetings

3

Mail Box Settings

4

Access Deleted Messages

6

Log on as a different user

7

Help

0

Exit Voicemail System

*

Message Playback Options
While listening to your voicemail messages, the following options are available:

ACTION

Before
Message

During
Message

After
Message

Skip Message

9

N/A

N/A

Reply to Message

4

4

4

Delete

3

3

3

Mark as New

2

2

2

Send a Copy

5

5

5

Repeat Message

1

1

1

Pause/Resume

8

8

8

Back to Menu

*

*

*

Next Message

#

#

#

Replying to a Message—Dialing the Originator
• While listening to a message, you can call the person back by pressing 4 and selecting option 1.
• This capability will not work if the voicemail system was not able to identify the Caller ID information when the original voicemail was received or if your phone is configured with call restrictions which prevent you from calling the originator’s number.

Changing Your Voicemail Password
• Access your voicemail box.
• From the Main Menu, press 4 to change your settings.
• Press 3 for security options.
• Press 1 to change the PIN.

Recording Your Personal Greeting
• Access your voicemail box.
• From the Main Menu, press 3.
• To set up a personal greeting press 1.
• To set up a system generated greeting or to change the recording of your name press 3.
• To change the greeting that callers hear when you’re busy press 5.
• If you don’t record a personal greeting, a generic greeting will be played.