Business Sales Advisor

Join West Central Telephone’s team as a Business Sales Advisor!  This position is responsible for selling and marketing our products and services to commercial customers. The Business Sales Advisor will actively seek new customers in the business market to take WCTA services, as well as develop relationships with current business customers. The right person will be passionate about helping others succeed and have the high energy and drive necessary for an outside sales position. The ideal candidate has industry knowledge of business products and services such as Hosted IP phone systems, network management, and surveillance and security systems.


Reports to: Marketing Director
FLSA Status: Exempt
Supervises: N/A

Position Summary:

The primary duty of the Business Sales Advisor is to develop relationships with current and potential business customers, providing business solutions to commercial customers by educating, marketing, and selling WCTA services. The ideal candidate has industry knowledge relating to business products and services such as Hosted IP phone systems, network management, and surveillance and security systems.

Essential Job Functions:

  • Discovers and explores business opportunities, offering business solutions and telecommunications equipment to potential customers, and builds market position by closing business relationships.
  • Follows up on sales leads from staff, advertisements, and promotions. Informs and educates potential customers of available products and services.
  • Defines potential customer needs, finds solutions, develops proposals and sales presentations, and closes the sale. Works with staff as needed on complex customer solutions.
  • Maintains contact with existing customer base and capitalizes on any new sales opportunities by introducing new technologies, products, and services to support client operations.
  • Follows up with customers following installations and alterations to ensure customer satisfaction. May serve as a liaison for all account issues.
  • Promotes and sells communications, security, and surveillance services and products for WCTA.
  • Maintains a high knowledge of the industry in general and of the competition.
  • Assists with the development and implementation of sales events to promote services and products.
  • Creates learning opportunities and events for the business community.
  • Involvement in area chambers, community organizations, and other networking opportunities.

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities:

  • Considerable knowledge in telecommunications industry and terminology.
  • Knowledge of telecommunications materials, terminology, supplies and equipment used.
  • Capability of assisting in troubleshooting, developing solutions, and repairing accordingly.
  • Considerable knowledge of English, spelling, and vocabulary.
  • Knowledge of Microsoft Office products including: Word, Excel, and Outlook
  • Strong ability to be self-motivated while executing agreed-upon strategies.
  • Considerable knowledge of modern office practices, procedures, and equipment.
  • Considerable ability to verbally communicate well with a positive and friendly manner, both orally and in writing.
  • Ability to display a high level of professionalism at all times.
  • Skills in prioritizing and completing multiple projects.  The ability to be well organized and accept responsibility for and work under occasional stressful situations with frequent interruptions.
  • Ability to pay close attention to detail and the ability to maintain memory for and attention to details.
  • Considerable ability to establish and maintain effective working relationships with other employees, the general public and to deal with public relations problems courteously and tactfully.
  • Understanding customer needs by recommending suitable products to match customers’ interests.
  • Excellent interpersonal communication skills, with an emphasis on negotiation and persuasion techniques
  • Deliver compelling sales presentations, both in person and over the phone, to demonstrate how our offerings meet the needs of potential customers.
  • Identifying and qualify potential leads through research and engagement.
  • Utilize effective sales techniques and strategies to successfully close deals and meet or exceed sales quotas.
  • Maintain accurate and detailed records of customer interactions, sales activities, and progress in our CRM system.
  • Strong organizational and time management skills.
  • Ability to work in a self-directed way while being motivated in sales.

Education and Experience:

  • High school diploma and/or equivalent.
  • 5+ years of sales experience desired
  • Advanced knowledge and understanding of computer hardware and software applications.
  • Experience with CRM software, or Salesforce preferred.
  • Understanding of how to work in a team and collaborate with others.

Physical Requirements:

PHYSICAL REQUIREMENTS0-24%25-49%50-74%75-100%
Seeing: Must be able to read computer screen and various reports.     X
Hearing: Must be able to hear well enough to communicate with Employees and business contacts.            X
Standing/Walking:     X     
Climbing/Stooping/Kneeling:X         
Lifting/Pulling/Pushing:X      
Fingering/Grasping/Feeling: Must be able to write, type, and use phone system.          X

Working Conditions:

This factor measures the surroundings and physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable.

Good working conditions with the absence of disagreeable conditions.

Note:  The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list if responsibilities, duties and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

RESPONSIBILITIES

  • Discovers and explores business opportunities, offering business solutions and telecommunications equipment to potential customers, and builds market position by closing business relationships.
  • Follows up on sales leads from staff, advertisements, and promotions. Informs and educates potential customers of available products and services.
  • Defines potential customer needs, finds solutions, develops proposals and sales presentations, and closes the sale. Works with staff as needed on complex customer solutions.
  • Maintains contact with existing customer base and capitalizes on any new sales opportunities by introducing new technologies, products, and services to support client operations.
  • Follows up with customers following installations and alterations to ensure customer satisfaction. May serve as a liaison for all account issues.
  • Promotes and sells communications, security, and surveillance services and products for WCTA.
  • Maintains a high knowledge of the industry in general and of the competition.
  • Assists with the development and implementation of sales events to promote services and products.
  • Creates learning opportunities and events for the business community.
  • Involvement in area chambers, community organizations, and other networking opportunities.

SKILLS/QUALIFICATIONS

  • Prospecting, Qualifying, and Closing skills
  • Self-motivated
  • Motivated for sales
  • Selling to customer’s needs
  • Professionalism
  • Industry knowledge
  • Presentation skills

REQUIREMENTS

  • 5+ years of sales experience desired.
  • Excellent communication skills, both oral and written.
  • Skills in identifying problems and resolutions.
  • Experience with CRM software, or Salesforce preferred.
  • Microsoft Office proficiency, particularly Word and Excel.
  • Good organizational skills.
  • Team player, works well with others.

BENEFITS & COMPENSATION PLAN
We offer you an exciting, dynamic work environment with opportunities for career growth along with competitive compensation and benefits packages:

Salary based on experience

PTO and holiday pay

Health Insurance

401K

To apply, send your cover letter and resume to hr@wcta.net by May 3 to apply. Equal opportunity employer.

Have You Received Your Capital Credit Check?


One of the benefits of joining our cooperative is that each year we’re successful, members are rewarded with cash back in the form of capital credits. Some members move out of the area but forget to give us an updated address, or a member may no longer be living. In either case, the checks are returned to us.

Are you one of the many individuals whose capital credit check has been returned to us due to an outdated address? If you’re a former customer of our cooperative, we may have your money.

Barmah Hats

For over 30 years, Barmah Hats has built a reputation for innovative hat design. They are known for manufacturing the toughest outdoor head wear on the market. This is because Barmah Hats commits to using only the finest materials and handcrafts each hat with care. Barmah Hats has production sites in Staples, Minnesota and Melbourne, Australia.

So how did an Australian hat company get a foothold in rural Minnesota? Andreas Vogel was living in California when the opportunity arose to take over the Barmah Hats, USA division. Andreas and his wife Michelle wanted to raise a family in a less populated area. Andreas, with family near Verndale, knew Minnesota was a great place to live and they made the move. Barmah Hats now has five employees, a robust online business and a manufacturing and retail location in Staples.

Located within our expanded fiber network area, Barmah Hats now enjoys broadband access over a fiber optic line. In fact, they wrote letters of support to the MN Border to Border Broadband committee on our behalf. They needed broadband to stay competitive, lower costs and be more flexible. Andreas said, “Fast internet is a must since a large majority of our sales are online.”

If you are looking for quality hats made in the USA, visit Barmah Hats at 1240 Prairie Ave. NW in Staples or online at www.barmahhats.com.

Carbonite

Carbonite is one of the most popular unlimited cloud backup services.

Erik J Olson CPA Ltd

Erik J Olson CPA Ltd is a local accounting and finance firm located at 503 Jefferson St S in Wadena. They specialize in personalized financial consulting, tax accounting services and other services to meet your financial needs. Unlike some firms, Erik J Olson CPA Ltd will do more than just prepare your business or individual tax return; they also offer continuous tax planning so you can achieve your full financial potential. 

Erik Olson is the owner of the firm and was born and raised in Wadena. Erik earned his BS in accounting at St. Cloud State University before becoming a licensed CPA. He opened his own practice in 2012, and now has 17 years of experience under his belt. 

Jim Nardello, also a CPA at the firm, earned his BBA in accounting from Hamline University. Jim works with a wide range of clients in many industries. 

Lynn Olson is the Office Manager (and Erik’s mom). Lynn keeps the office running smoothly and handles bookkeeping, corporate tax returns and customer service. 

Kristi Vanroekel is the Staff Accountant specializing in payroll. 

Erik J Olson CPA Ltd trusts West Central Telephone’s business support services to keep their network running smoothly and ensure that the important work they do is backed up and safe-guarded properly. We encourage you to trust the folks at this firm to help with your financial needs. For more information, call 631-1405, email kristi@ ericjolsoncpa.com or visit www.erikjolsoncpa.com

Premier Realty

Premier Realty Group LLC is a full-service real estate company located at 504 Ash Ave NW Suite 2 in Wadena. It offers professional service at competitive rates. Founder Jeff Nardello brought more than 18 years’ experience in real estate to the table when he opened Premier Realty Group, LLC. He started his own company because he enjoys helping buyers and sellers realize their real estate dreams. His team of three is eager to help with the ins and outs of real estate and works hard to make the process as easy as possible for clients.

The company’s tagline is “Your Property is Our Priority.” Those five words form the foundation of Premier Realty Group, LLC and represent their commitment to giving each client a professional and personalized experience. When asked to share their biggest challenges, Jeff said, “The biggest challenges are finding the right property for the right buyer and navigating current protocols under COVID-19—especially during our first year of business. We also face the challenge of getting people to list their homes. We need more listings!”

While West Central Telephone can’t help Premier Realty Group, LLC with listings, we are able to provide business support. Since Jeff is a cooperative member, he was already familiar with West Central Telephone, which made it easy for him to choose us for business support services. Even though West Central Telephone isn’t the local phone service provider, we were able to install a business phone system and provide managed Wi-Fi service and support for his business.

Premier Realty Group, LLC hopes to grow quickly and be a top-of-mind name in real estate. If you need help buying or selling property, call 218-430-0355 or visit their website at www.premierrealtygroupmn.com.

Spirit Lake Resort & Motel

Spirit Lake Resort & Motel is a family business owned by Jeremiah Erickson and Breanna Hoffman. The couple purchased the motel in late December 2018 and have worked tirelessly to transform the somewhat tired motel into a beautiful resort with affordable accommodations. Located at 311 Aspen Ave SW on Spirit Lake in Menahga, the motel enables visitors to experience the great outdoors on a beautiful lake — perfect for the whole family, a girls’ weekend or a wedding on the beach! 

The couple met in Fargo in 2018 when Jeremiah’s work required him to lodge long-term at the Baymont Inn and Suites which Breanna happened to manage. A friend showed the couple a listing for Spirit Lake Motel, and three weeks later, they visited and made an offer, which was accepted. Since the closing, they have refreshed the rooms, improved the landscaping and beach, and renovated the former apartments into suites that guests can rent by the night. 

When asked what they love about Spirit Lake Resort & Motel, Breanna said, “It is so rewarding to see families creating amazing memories at a price that is affordable. We include many amenities to ensure a great time including the use of kayaks, canoe, paddle boat and fishing gear, plus a gas grill and beach firewood at no extra charge.” 

Jeremiah is a Montana native, and Breanna is from Hopkins, MN. They never truly imagined being resort owners in Menahga, but they love the community, the school and the ability to raise their children in such a beautiful place. 

For more information on Spirit Lake Resort & Motel, call 564-4151. You can also find them on Facebook and at www.spirit-lake-resort.com

Pinnacle Marketing Group

Pinnacle Marketing Group • 4030 Technology Drive NW, Bemidji

In 2002, West Central Telephone Association partnered with Pinnacle Publishing in Bemidji, MN, to publish our annual telephone directory. Over the years, Pinnacle Publishing has transitioned to Pinnacle Marketing Group, a full-service marketing and advertising company offering additional services such as website design & hosting, social media management, targeted Google Ad and social media advertising, video production, design services and more. 

Pinnacle Marketing Group works with businesses of all sizes and industries across 37 states and over 300 markets. Their mission is simple: to help businesses achieve success through effective marketing, and this is backed by their commitment to provide superior customer service with customized marketing solutions that provide measurable results. Their staff of marketing strategists, content writers, designers, account managers and consultants work together to develop custom plans to meet the needs of each client they serve. 

If you are a business just starting out or a seasoned company that needs a fresh marketing approach, Pinnacle can help. They offer FREE assessments which include a 30-minute call with members of their marketing team. The team will ask questions about your business including the services you offer, your goals, and what has worked/ not worked for you in the past in terms of marketing. They will assess your business and provide a proposal for what they advise. The proposal includes suggestions for an optimal marketing plan and recommendations for budget.

Kahvila

Kahvila • Highway 71, Menahga • 218-564-FINN (3466)

Kahvila, meaning “coffee shop” in Finnish, features extraordinary comfort foods, crafted coffee, and espresso. Kahvila is at the center of Menahga along Highway 71. The building has stood since the early 1900s and is the second-oldest building in Menahga. Many remember the building as the Olson Feed Store and recall walking by and seeing baby chickens in the window. 

Christina Day used her love of design and experience in flipping houses to create Kahvila. She used local building materials and recruited several local contractors, as well as her brothers, Craig and Jason Korvela, and a host of talented friends, to make the coffee shop a reality. Christina is happy to boast about the “army” it took to make it all possible. 

Craig, with over 25 years of restaurant experience, is the mastermind behind the creative menu. Kahvila proudly uses fresh, clean, high-quality ingredients when preparing their savory flatbread pizzas, sandwiches, and other items on the menu. Organic coffee beans, milk, heavy whipping cream, and half and half are used in their specialty beverages. Organic syrups are available, allowing the creation of a fully organic latte or mocha. Organic lemonade and smoothies are also among the large list of beverages on the menu. 

Jason, with approximately 30 years of construction experience, was responsible for most of the finishing work. He continues to be a valuable “handyman” as new projects and problems arise. 

Kahvila has robust internet with secure Wi-Fi and a surveillance system through West Central Telephone. Christina said, “West Central was great. They were there every step of the way making sure my network was secure and reliable.” 

We’re sure the “old feed store” turned bistro will be your new favorite gathering place! Kahvila’s friendly staff would be proud to serve you. To reach Kahvila, call 564-FINN (3466). Hours are 7am – 2pm Monday – Thursday, 7am – 7pm Friday and 8am – 2pm Saturday. 

Freshwater Education District

Freshwater Education District • 2222 Industrial Drive, Wadena • 218-631-3505

Freshwater Education District provides a variety of programs including rehabilitation and special education services. The District has about 140 employees throughout the school year that work at its office, at a school or at one of the five Alternative Learning Centers (ALCs). Several schools are part of the Freshwater Education District, and they provide services to Sebeka, Menahga, Wadena, Pillager, Henning, Bertha and many more school districts. 

Superintendent Jerry Nesland told us that the favorite part of his job is seeing the success of his students and having staff members that truly care for their students. He also stated that he feels fortunate to have such dedicated and talented staff members. 

Freshwater Cooperative was started in Staples, MN in 1968. Since that time, several related educational clusters have merged with the original group to start the joint Education District #6004. They now have a new office and special school building located south of Wadena on US 71. 

Freshwater Education District uses West Central Telephone’s broadband service at its brand-new office in Wadena at 2222 Industrial Drive and at its 5,700-square-foot ALC building, also in Wadena. Office hours are Monday-Friday 8:00am – 4:30pm. You can reach them at 631-3505, Ext 1001 or get more information at www.fed.k12.mn.us.