Installation and Repair Technician II

Are you passionate about hands-on problem solving, working outdoors, and keeping your community connected? West Central is looking for an Install & Repair Technician II to join our team and deliver reliable, high-quality service to the customers who count on us every day.

We’re looking for someone who takes pride in their work and enjoys tackling technical challenges in the field. In this role, you’ll install, maintain, and repair broadband and communication services for residential and business customers. Responsibilities include troubleshooting service issues, performing installations and upgrades, maintaining network equipment, and ensuring every connection meets West Central’s high standards. You’ll work independently and as part of a team, all while providing a positive, professional experience for our customers.

Outstanding benefits, paid holidays, and time off, and more make this a great opportunity! To apply, send your resume to hr@wcta.net. Job open until April 10, 2026. EOE


Installation and Repair Technician II- Job Description

Reports to: Operations Manager

Position Summary:

The primary duty of the Installation and Repair Technician II is to install, repair, and maintain outside plant equipment for residential and business telephone, internet, and television systems in a courteous and professional manner. Installation, maintenance, and repair will be primarily on fiber optic, copper and/or collocation of WCTA facilities and/or customer owned equipment. Installation and Repair Technician II will need to provide on-going supportive training to Install and Repair Technician I as needed. In addition, Installation and Repair Technician II will need to assist Combination Technicians as well as partner with all departments in order to provide the highest quality service levels as well as provide excellent customer service for Members and potential Members. Installation and Repair Technician II will be required to participate in On-Call rotation as scheduled.

Essential Job Functions:

  • Ability to function independently in order to install, repair and maintain CPE for the Members and potential Members of WCTA in an efficient, effective and professional manner.
  • Capability to work with fiber optic, copper and/or collocation facilities independent of supervision and able to make sound decisions with the information at hand.
  • Perform advanced troubleshooting techniques on CPE.
  • Ability to splice copper and/or fiber and test as needed.
  • Efficiently locate buried copper or fiber optic cabling.
  • Ability to install (and remove) and repair drop lines, network interface devices (NID) and optical network terminals (ONT), wiring, ground connection, replacing jacks, lids, pedestals, and fiber equipment as needed.
  • Ensure excellent customer service is provided with each interaction in addition to upselling WCTA products and services.
  • Assist Combination Technicians with the installation and repair of multi line, PBX and network for business and residential customers to order to ensure the best service possible is received.
  • Capability of troubleshooting equipment in an efficient manner while utilizing previous education and experience to find the most cost-effective solution for WCTA Members.
  • Coordinate with all WCTA departments to ensure accurate and efficient installation and repairs, billing and updates to Company records.
  • While on customer premise advise, educate, and build rapport with customer to ensure excellent customer experience in addition to full knowledge of products and services being utilized.
  • Ability to drive a Company-provided vehicle in a safe manner at all times with no major moving traffic violations. Informs Operations Manager and/or Safety Coordinator of any issues and or maintenance needed with regards to vehicles or buildings owned by WCTA. 
  • Ability to maintain and retain inventory of all supplies, tools, and work equipment issued to uphold the integrity of all supplies.
  • Ability to assist Assistant Technicians in all areas of installation and repair of outside plant and CPE.
  • Maintains a safe working environment at all times.
  • Interface with vendors, co-workers, and customers in a safe, efficient and professional manner.
  • Performs all other related duties as assigned by management. *

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities:

  • Advanced knowledge of testing, switching and electronic equipment.
  • Excellent knowledge of telecommunications materials, terminology, supplies and equipment used.
  • Knowledge of network functionality including software, hardware, concepts and troubleshooting techniques.
  • Ability to troubleshoot, develop solutions, and repair accordingly.
  • General understanding of Network Protocols.
  • Considerable knowledge of English, spelling, and vocabulary.
  • Knowledge of Microsoft Office products including: Word, Excel, and Outlook
  • Strong ability to work independently executing agreed-upon strategies.
  • Considerable knowledge of modern office practices, procedures, and equipment.
  • Considerable ability to communicate well with a positive and friendly manner, both orally and in writing.
  • Basic knowledge of specification sheets and circuit diagrams and mapping systems.
  • Knowledge of fiber optic installation, splicing, and troubleshooting techniques.
  • Knowledge of industry related testing equipment.
  • Strong analytical skills.
  • Considerable ability to present clear information while educating and/or providing materials for internal and/or external users.
  • Ability to actively pursue additional sales with customer as opportunities present themselves.
  • Ability to display a high level of professionalism at all times.
  • Skills in prioritizing and completing multiple projects.  The ability to be well organized and accept responsibility for and work under occasional stressful situations with frequent interruptions.
  • Ability to pay close attention to detail and retain to memory..
  • Considerable ability to establish and maintain effective working relationships with other employees, the general public and to deal with public relations problems courteously and tactfully.

Education and Experience:

  • High school diploma and/or equivalent.
  • Two year technical degree in telecommunications or equivalent in experience.
  • CCENT Certification preferred but not required.
  • PLT License

Physical Requirements:

PHYSICAL REQUIREMENTS0-24%25-49%50-74%75-100%
Seeing: Must be able to read computer screen and various reports.     X
Hearing: Must be able to hear well enough to communicate with Employees and business contacts.       X
Standing/Walking:          X
Climbing/Stooping/Kneeling:       X 
Lifting/Pulling/Pushing:       X 
Fingering/Grasping/Feeling: Must be able to write, type, and use phone system.     X

Working Conditions:

This factor measures the surroundings and physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable.  Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.

Somewhat disagreeable working conditions due to the continuous exposure to one or more of the elements listed above. Exposed to one element continuously or several elements occasionally, but usually not at the same time.

Note:  The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list if responsibilities, duties and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Menahga Floors & More


Menahga Floors & More – Where Floors Meet Finds

If you’re renovating your home or simply looking to spruce things up with something unique, you’ll want to make a stop at Menahga Floors & More. This family-owned gem in Menahga, MN, goes far beyond your typical flooring store — offering a curated blend of expert renovation support and local artisan charm.

Built for the Community, By the Community

Jason and Debbie Korvela started Menahga Floors & More with a clear mission: serve their hometown with top-notch products and personalized service. What began as a flooring store quickly grew into a full-service home renovation destination.

“We wanted to create a one-stop shop for homeowners,” says Jason. “From beautiful flooring to stunning countertops, we aim to make the renovation process easier and more enjoyable.”

Your Local Renovation Headquarters

Whether you’re planning a big remodel or a quick refresh, the options are extensive. Menahga Floors & More carries:

And with expert installation services handled by Jason and their son, Connor, you can count on professional results from start to finish.

A Boutique Full of Unexpected Finds

Half of the showroom is dedicated to a vibrant boutique curated by Debbie and daughter-in-law Amanda. Featuring products from over 50 local vendors, this ever-changing space includes:

“We’re thrilled to support other small businesses in our community,” says Debbie. “The boutique gives local artisans a space to shine.”

Powered by Family – and West Central

Behind the scenes, the whole Korvela family plays a part. Daughter Andrea handles social media and advertising from afar, and even Jason’s aunt, Charity (co-owner of Swan Hill Gifts), steps in to help when needed. It’s truly a multi-generational operation fueled by hard work, creativity, and community spirit.

Stop In and Discover the Unexpected

Whether you’re hunting for high-quality flooring, planning a kitchen update, or browsing for a one-of-a-kind gift, Menahga Floors & More offers an experience that’s equal parts professional and personal.

📍 Visit them at: 24 Aspen Ave N, Menahga, MN
📞 Call: 218-564-2704
🔎 Follow on Facebook: Search “Menahga Floors & More”


Proudly Supported by West Central

At West Central, we’re honored to provide phone, internet, and managed Wi-Fi services to help local businesses like Menahga Floors & More thrive. Need reliable tech solutions for your business? Call us today at 218-837-5151 — we’re here to help you stay connected.


Olson Ag

Olson Ag has been around for a long time, although you may know it by its former name, Olson’s Custom Farm Services. Olson Ag is a 3rd-generation company. It was founded in 1930 by Melvin Olson when he started managing the Sebeka Pederson-Biddick store and remains family owned and operated.

Melvin’s son Murlin purchased the business in 1974 and expanded it through acquisitions:

Murlin’s son Mac Olson worked alongside his dad, and in 2007, Mac took over the business.

Olson Ag has locations in Sebeka, Verndale and Staples. It serves farmers, ranchers and hobby farmers throughout central Minnesota and offers a wide array of ag-related products and services, which include feed, seed, fertilizer and chemical needs. The Sebeka location offers a wide variety of supplies in the store and features a convenient drive-through dome for loading up your supplies. The business also carries a full line of farm equipment parts and offers crop and livestock equipment for sale or rent. Being rural, Olson Ag tries to source their products locally whenever possible.

When asked what makes Olson Ag stand out, Mac said, “Working with our customers to get them what they need is the most rewarding part of my job. What makes us stand out is that extra mile we’ll go to provide the best customer service.”

Olson Ag relies on West Central Telephone for phone and internet services as well as a surveillance system so Mac and his team can keep an eye on the business even when they’re not on location.

Olson Ag’s main location is in Sebeka at 29238 US Hwy 71. For more information, you can call 218-837-5749, or visit www.olsonscustomfarmservices.com. Follow them on Facebook .

The Pirate’s Den Bar & Restaurant

Brian Hagen has been a business owner for over 35 years. One of his latest endeavors is the restaurant formerly known as Maasconi’s, which he’s renamed The Pirate’s Den Bar & Restaurant. When he purchased the restaurant, there were no operating gas stations in Verndale. Brian really wanted a gas station in town, and ever the entrepreneur, he added a Cenex C-Store and station to the business.


The Pirate’s Den Bar & Restaurant can accommodate large or small groups and private parties, offering a full menu and full bar. It’s a fun environment with a friendly staff ready to serve you. Their winter hours are Monday through Saturday from 11 am to 10 pm, and Sunday from 11 am to 8 pm.


The C-Store opened in January 2021 and sells hot deli food, frozen foods, and a wide variety of groceries. A customer favorite and “must try” is the broasted chicken. Its hours of operation are Monday through Thursday from 6 am to 9 pm, Friday from 6 am to 10 pm, and Sunday from 6 am to 8 pm.


Brian relies on West Central Telephone for his phone, internet, and Manage MyWiFi services. He does most of his advertising on Facebook, posting specials of the day or week, and with the volume of takeout orders, he’s thankful for reliable phone service.


The Pirates Den Bar & Restaurant is located at 210 W Service Dr. in Verndale. You can reach them by calling 218-445-2855. For daily specials, check their Facebook page.

For a Good Cause 10-Digit Dialing Must Start

For a good cause… ten-digit dialing must be implemented in all areas of the U.S.

This is due to technical reasons supporting the new Federal Communications Commission (FCC) directive adopting 988 as the three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline. For 988 to work in the 218-area code, 10-digit local dialing must first be implemented, which means you will need to change the way you dial local calls.

The 988 hotline is starting July 16, 2022. Customers should continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

What will be the new dialing procedure?
To complete all local calls, you will now need to dial 218 + telephone number. This applies to all calls within your area code that are currently dialed with seven digits.

Who will be affected?
Anyone with a telephone number with the area code 218 will need to make this change from 7-digit local dialing to 10-digit local dialing.

When will the change begin?
Beginning April 24, 2021, you can and should begin dialing 10 digits (218 + telephone number) for all local calls. If you forget and dial just 7 digits, for now, your call will still be completed.

Beginning January 1, 2022, you must dial 10-digits (218 + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number.

Reprogram Your Auto Dialers
In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers.

Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?
• Your telephone number, including current area code, will not change.
• The price of a call, coverage area, or other rates and services will not change due to the dialing change.
• What is a local call now will remain a local call regardless of the number of digits dialed.
• You will continue to dial 1+ area code + telephone number for all long-distance calls.
• You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).
• 211, 411, 511, 611, or 811 services can still be reached by dialing their three-digit codes.
• The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255).

Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call our office at 218-837-5151 or access www.wcta.net for more information. You can also visit the FCC website.

And remember, if you or anyone you know needs it, beginning July 16, 2022, dialing “988” will quickly route your call to National Suicide Prevention and Mental Health Crisis Lifeline.

For more information see the FCC Announcement.

#988SuicideHotline

Dialing 988 for Suicide Prevention Begins July 2022

The Federal Communications Commission (FCC) is adopting 988 as the three-digit number to reach the National Suicide Prevention and Mental Health Crisis Lifeline. Use begins July 16, 2022 nationwide. You should continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

For more information see the FCC Announcement.

#988SuicideHotline

Beneath Your Rural Feet

Driving through Main Street in Sebeka, the back-country roads of Wolf Lake or Wadena, from cabins in Menahga all the way to farms in Staples and Verndale… the picture is rural.

To those who live here our communities offer the vital space to live out our independent spirits. We experience our communities as active and vibrant; full of fun-loving, hardworking people. Throughout this report, you’ll see pictures of our employees and their families ejoying life in our area. Just like you.

Yet, to an outsider the wide-open spaces can look different. A simple, but underdeveloped Main Street, or an occasional dilapidated rural building, might look sleepy. One home every mile, compared to many in just one block is the lifestyle difference. More specifically, in the United States, rural areas have just 6% of the overall population, but about 50% of the territory.

Despite the appearance and density differences, there is something else that makes us quite unique.

Someone unfamiliar might be surprised to know that running silently underfoot is a lit-glass communication system that rivals any in the world. This ‘lit-glass’ is a fiber-optic network that connects directly to each business and residence in our area. On it, ultra-high-speed broadband internet is available to every corner of our service area.

Because of our early adoption to this fiber-optic network, your cooperative, with technical experts and leading management continues to expand and transform this region into a communication powerhouse ripe with opportunity for every rural corner.

As evidence of our leadership, we regularly give input to legislative offices such as Amy Klobuchar’s on telecommunications issues affecting rural areas. The public and cooperative investments made here are a rural model for advancing telecommunications infrastructure.

We work hard every day to make this rural area a great place to live and work. We invite you to secure the opportunities and embrace our leading technologies. Thank you for making us a part of your rural life.

#ruraliscool

Cabin Life & Fast Internet

Tucked away in a Menahga family cabin is where Ida Moen Johnson retreated with her husband during the Covid-19 shutdown earlier this year. As the outside world was in turmoil, peace and tranquility descended upon them as they enjoyed their stay in the area.

For Ida, the time was extra special. Not just because she got to enjoy cabin life, but she was able to use the time to finish her PhD in Scandinavian Languages and Literatures at the University of California, Berkeley in May. The idea came when her father (former MN Representative Clark Johnson, 19A from 2013 to 2018) had praise for the cooperative and their communication services. He knew it was a special place where she could accomplish something.

How could a PhD in Menahga be possible? Well, it starts with directly connected fiber-optic internet provided by West Central Telephone. According to Ida, she was allowed flawless on-line research capability from the middle of very rural Minnesota. She communicated effortlessly worldwide from San Francisco to Scandinavia and points in between. The service and support she received were better in Menahga than big-city metro areas where she has lived in the past.

Rural Co-op Fiber-optics

With the rural fiber-optic internet network that connects to every corner and every cabin of the West Central Telephone service area, the possibilities are limitless for development. As a communications cooperative our first mission is to assure the region has access to the technology it needs to thrive in the 21st century. And because there are no investors to pay first, every dollar invested quickly goes to make sure the internet service to every corner of the service area is built. Fast, reliable internet is a reality to even the most remote places.

This rural fiber-optic network investment by West Central Telephone is made possible through years of diligent management dedication to developing technology infrastructure for the area. As a cooperative this is a perfect example of implementation of trailblazing rural services created by co-op community partnerships.

The result is that from rural business operations, to work-from-home, and student situations like Ida’s, anything is possible with direct fiber-optic internet.

When Ida was approached to tell her story, she was happy to do so because having access to great internet is good for democracy and the future of rural America. Ida moved on and thanks to the PhD she was able to acquire while here, is now a Visiting Assistant Professor at St. Olaf College. We wish her well and will be glad to see her and the entire crew visiting at the Menahga cabin as the family tradition continues.

Ready for Development Today

For more information about direct fiber-optic internet in rural Minnesota, please reach out. We’re happy to tell our trailblazing story of how fiber-optic internet is changing the landscape of our region… making it ready for any development to come. Thank you for choosing West Central Telephone.

#ruraliscool

MegaPuck2011

MegaPuck2011

“They are a technologically far superior and advanced telephone company compared to bigger city companies. Great customer service to boot!”

James K.

James K.

“Very helpful.”