Technology Support Services

Business Grade IT

West Central Telephone offers tech support services—customized for businesses. No matter your size, we offer a variety of services to fit your needs.

We’ll take care of the hard IT projects, plus the easy ones that you could do, but just can’t seem to get around to.

Get IT taken care of, start today!

Get Wi-Fi Coverage

Do you have locations in your building with low speed, unreliable coverage, dead spots, or outbuildings where you need Wi-Fi internet access? We can help with that!

Contact us for a site analysis. We’ll let you know exactly what you need to get complete Wi-Fi coverage.

Get your map, coverage analysis, and recommendations.

Business IT Support Services

Security 
Get solutions for antivirus and malware/ransomware protection. Theft, loss, and outages are not something any business can afford.

Data Backup 
Implement a backup solution to protect your data. It is a must. 

Network Design & Planning 
Our expert staff will design and implement a network that fits. Your data will flow quickly and securely.

Asset Management 
Keep track of your assets, software installed, and license keys with our management system. Need to know if a specific software is installed on any computers? We can pull a report for you! 

Remote Tech Support 
For easy and fast tech support, you can have our experts connect remotely to your servers and desktops to assist.

Microsoft 365 
As a reseller for Microsoft 365, we can provide planning, implement, and support Microsoft 365. 

Wireless Internet Network Design 
WCTA can design your wireless network to make sure you have no signal dead spots. We offer leading hardware that gives you control and provides blazing speed. You’ll be productive and able to provide a separate secure signal to your customers.

Server & Desktop Monitoring 
Our monitoring software makes sure your servers and desktops are a being updated and patched correctly. It also monitors for issues or oddities occurring. The software runs daily checks on all systems and provides reporting on how your equipment is running. The goal is to find any issues that happen before they become a major issue or security flaw.

Where to Start

Not sure where to start, or what you need?
The easy way is to ask for a no-obligation analysis (no pressure, we promise).

FIRST, ASK FOR YOUR
COMPLIMENTARY ANALYSIS 

1. WE LEARN ABOUT YOU

During this process we get to know your needs so we can make your custom technology plan. 

WAIT JUST A TAD BIT… 

2. YOU GET THE PLAN & OPTIONS 

You get our pro’s recommendations with options. We will come visit to discuss or just chat by phone if you prefer. We offer our ‘just-right’ advice, no pressure, and promise never to present something you do not need. 

THEN YOU GIVE US THE GO! 

3. PRE-IMPLIMENTATION 

This is a detailed phase of discovery and planning for pre-implementation of service. We will make it as easy as possible. 

4. PLAN HARDWARE 

If there is anything new or upgraded that you need, we will do the set-up and make sure it is ready. 

5. EXPERT IMPLEMENTATION 

Our experienced team will install your software systems, equipment, and test to make sure everything is working properly. 

WE’RE NOW WORKING FOR
YOU EVERY MINUTE

6. ONGOING MANAGEMENT & PLANNING 

As we maintain your current systems, we will also help you plan for future needs and upgrades. 

It’s never been easier to be prepared. 

MegaPuck2011

“They are a technologically far superior and advanced telephone company compared to bigger city companies. Great customer service to boot!”

James K.

“Very helpful.”

Randy N.

“Josh was right on time and didn’t leave till everything was working. Thanks again.”

Matt E.

“Right from the initial phone call, West Central Telephone was more than willing to help get things running. It felt like I had a business partner.”

Paul & Katie J.

“Working with West Central Telephone made it easy to get the services that help us run our business with ease.”

James M.

“Love WCTA!! I work in IT and deal with another internet provider at work so I sure appreciate the level of support you guys provide!!”

Verndale Auto Sales & Service

“Right from the initial phone call, West Central Telephone was more than willing to help get things running. It felt like I had a business partner.”

Moench Body Shop

“West Central Telephone’s services are dependable, and having a local person to talk to if there is an issue is very important to me.”

North Country Motorsports

“Security is a top priority for us. West Central Telephone’s security cameras let me keep an eye on things from anywhere, and leasing provided an affordable option.”

Lakes Store All

“Working with West Central Telephone made it easy to get the services that help us run our business with ease.”

Desktop Support

Choose comprehensive desktop support. Maintaining the devices at your business is a critical component for overall security and business efficiency. We can help with: 

Operating System Updates
Our monitoring software allows us to keep your operating system updated and patched for any security flaws as well as for any new enhancements. 

Performance
WCTA will optimize your desktop computer to make sure they are running at top speed for productivity. 

Security
WCTA offers antivirus and malware protection to keep your devices safe and secure. 

Desktop & Laptop Support

Server Support

Get the comprehensive central server support you need. We will keep your business running with: 

Routine Maintenance
WCTA makes sure your servers are updated and patched; and we make sure the hardware is running correctly. 

Monitoring
WCTA monitors the server remotely 24/7 making sure that we are alerted in the event of any issues in order to remediate them as quickly as possible. Our alerting allows us to be proactive instead of reactive. 

Disaster Planning
What would happen if your server crashed? Would your data be backed up and would you be able to get back online in a timely fashion? WCTA can help you back up your data and be ready for any disaster. 

Troubleshooting and Repair
Our team of knowledgeable staff are ready to jump in and help at any time if there is an issue. 

Small Business Server

Choose West Central for IT support and be ready for business.

OUR TRUSTED TECHNOLOGY PARTNERS 

West Central Telephone Association is partners with these technology providers:

Carbonite

Carbonite is one of the most popular unlimited cloud backup services.

Cisco

A worldwide leader in IT, networking, and cybersecurity. 

Fortinet

A worldwide leader in enterprise cybersecurity solutions. 

Microsoft Office

Get applications such as Word, Powerpoint, Excel, and Outlook. 

Avast

Award winning Malware, Ransomware, and Antivirus protection. 

Honeywell

Transforming and solving the toughest hardware challenges. 

ConnectWise

An award-winning IT management suite. 

Ruckus

Outstanding wired and wireless networking equipment. 

NEC

Quality and affordable business phone systems. 

March Networks

A global leader in video surveillance for retailers, banks, and more. 

Inteliquent

SIP Trunking and hosted PBX partner. 

Zavio

Durable and cost-effective surveillance solutions with superior image quality. 

Let’s Start a Conversation

Always a human. We’re good with however you like to communicate so call, email, or just say yoo-hoo in person (drive-up and lobby available).

A Quick Response | Thoroughness & Expertise | Action & Follow-up