Business Sales Advisor

Reports to: Marketing Director
FLSA Status: Exempt
Supervises: N/A

Position Summary:

The primary duty of the Business Sales Advisor is to develop relationships with current and potential business customers, providing business solutions to commercial customers by educating, marketing, and selling WCTA services. The ideal candidate has industry knowledge relating to business products and services such as Hosted IP phone systems, network management, and surveillance and security systems.

Essential Job Functions:

• Discovers and explores business opportunities, offering business solutions and telecommunications equipment to potential customers, and builds market position by closing business relationships.
• Follows up on sales leads from staff, advertisements, and promotions. Informs and educates potential customers of available products and services.
• Defines potential customer needs, finds solutions, develops proposals and sales presentations, and closes the sale. Works with staff as needed on complex customer solutions.
• Maintains contact with existing customer base and capitalizes on any new sales opportunities by introducing new technologies, products, and services to support client operations.
• Follows up with customers following installations and alterations to ensure customer satisfaction. May serve as a liaison for all account issues.
• Promotes and sells communications, security, and surveillance services and products for WCTA.
• Maintains a high knowledge of the industry in general and of the competition.
• Assists with the development and implementation of sales events to promote services and products.
• Creates learning opportunities and events for the business community.
• Involvement in area chambers, community organizations, and other networking opportunities.

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities:

• Considerable knowledge in telecommunications industry and terminology.
• Knowledge of telecommunications materials, terminology, supplies and equipment used.
• Capability of assisting in troubleshooting, developing solutions, and repairing accordingly.
• Considerable knowledge of English, spelling, and vocabulary.
• Knowledge of Microsoft Office products including: Word, Excel, and Outlook
• Strong ability to be self-motivated while executing agreed-upon strategies.
• Considerable knowledge of modern office practices, procedures, and equipment.
• Considerable ability to verbally communicate well with a positive and friendly manner, both orally and in writing.
• Ability to display a high level of professionalism at all times.
• Skills in prioritizing and completing multiple projects.  The ability to be well organized and accept responsibility for and work under occasional stressful situations with frequent interruptions.
• Ability to pay close attention to detail and the ability to maintain memory for and attention to details.
• Considerable ability to establish and maintain effective working relationships with other employees, the general public and to deal with public relations problems courteously and tactfully.
• Understanding customer needs by recommending suitable products to match customers’ interests.
• Excellent interpersonal communication skills, with an emphasis on negotiation and persuasion techniques
• Deliver compelling sales presentations, both in person and over the phone, to demonstrate how our offerings meet the needs of potential customers.
• Identifying and qualify potential leads through research and engagement.
• Utilize effective sales techniques and strategies to successfully close deals and meet or exceed sales quotas.
• Maintain accurate and detailed records of customer interactions, sales activities, and progress in our CRM system.
• Strong organizational and time management skills.
• Ability to work in a self-directed way while being motivated in sales.
  
  

Education and Experience:

• High school diploma and/or equivalent.
• 5+ years of sales experience desired
• Advanced knowledge and understanding of computer hardware and software applications.
• Experience with CRM software, or Salesforce preferred.
• Understanding of how to work in a team and collaborate with others.

Physical Requirements:

PHYSICAL REQUIREMENTS	0-24%	25-49%	50-74%	75-100%
Seeing: Must be able to read computer screen and various reports.				X
Hearing: Must be able to hear well enough to communicate with Employees and business contacts.				X
Standing/Walking:		X
Climbing/Stooping/Kneeling:	X
Lifting/Pulling/Pushing:	X
Fingering/Grasping/Feeling: Must be able to write, type, and use phone system.				X

Working Conditions:

This factor measures the surroundings and physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable.

Good working conditions with the absence of disagreeable conditions.

Note:  The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list if responsibilities, duties and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

RESPONSIBILITIES

• Discovers and explores business opportunities, offering business solutions and telecommunications equipment to potential customers, and builds market position by closing business relationships.
• Follows up on sales leads from staff, advertisements, and promotions. Informs and educates potential customers of available products and services.
• Defines potential customer needs, finds solutions, develops proposals and sales presentations, and closes the sale. Works with staff as needed on complex customer solutions.
• Maintains contact with existing customer base and capitalizes on any new sales opportunities by introducing new technologies, products, and services to support client operations.
• Follows up with customers following installations and alterations to ensure customer satisfaction. May serve as a liaison for all account issues.
• Promotes and sells communications, security, and surveillance services and products for WCTA.
• Maintains a high knowledge of the industry in general and of the competition.
• Assists with the development and implementation of sales events to promote services and products.
• Creates learning opportunities and events for the business community.
• Involvement in area chambers, community organizations, and other networking opportunities.

SKILLS/QUALIFICATIONS

• Prospecting, Qualifying, and Closing skills
• Self-motivated
• Motivated for sales
• Selling to customer’s needs
• Professionalism
• Industry knowledge
• Presentation skills

REQUIREMENTS

• 5+ years of sales experience desired.
• Excellent communication skills, both oral and written.
• Skills in identifying problems and resolutions.
• Experience with CRM software, or Salesforce preferred.
• Microsoft Office proficiency, particularly Word and Excel.
• Good organizational skills.
• Team player, works well with others.

BENEFITS & COMPENSATION PLAN
We offer you an exciting, dynamic work environment with opportunities for career growth along with competitive compensation and benefits packages:

Salary based on experience

PTO and holiday pay

Health Insurance

401K

To apply, send your cover letter and resume to hr@wcta.net by May 3 to apply. Equal opportunity employer.